Why Opened Blind Boxes Are Non-Returnable
The blind box mechanic is explicitly disclosed before purchase — you know you won't choose the specific figure. Receiving a variant you didn't want is not a product defect; it's the designed experience. Sellers and Pop Mart don't accept returns based on which figure was inside, because that would make the business model unworkable.
This is a firm policy across virtually all legitimate Labubu sellers. Reading return policies before purchasing is important — don't buy a blind box expecting to return it if you don't like the contents.
Unopened Returns: What's Typically Possible
Most reputable sellers (including Voxelyo) accept returns of sealed, unopened blind boxes within a defined window — typically 7–14 days after delivery, provided the packaging is intact and shows no sign of tampering.
Return shipping is usually the buyer's responsibility for change-of-mind returns. If the return is due to a seller error (wrong item shipped) or a clearly damaged package at delivery, the seller typically covers return shipping.
Check the specific seller's return policy before purchasing. Large marketplaces like Amazon and eBay have buyer protection programs that override individual seller policies in some cases — but don't assume this covers blind box content dissatisfaction.
Returns for Defective Figures
This is a separate category from 'I don't like what I got.' If you open a blind box and the figure has a manufacturing defect — significant paint error, broken part from the factory, missing accessory — that's a product quality issue, not a blind box outcome issue.
Document the defect immediately: photograph the figure in the original packaging showing the defect clearly. Contact the seller within 7 days with photos and order number. Defective figure returns are processed differently from change-of-mind returns and are generally accepted with proper documentation.
Voxelyo handles defect claims directly and resolves through replacement (subject to inventory availability) or refund. Contact our customer service within 7 days of receipt for any defect issues.